PLEASE read our product descriptions thoroughly. I work very hard to write clear and concise descriptions that contain the information necessary to avoid issues and allow you to make an informed purchase. Most issues are easily avoided by a thorough read of the item’s listing and examination of the photos. As mentioned clearly on each shop page, you may contact us anytime with questions about each item.
*Items are hand fabricated and may include imperfections. Cast jewelry by its nature may include imperfections including minor pitting.
PRICING
I reserve the right to adjust product pricing & shipping costs at anytime without warning to adapt to current supply and services pricing.
SHIPPING DESTINATIONS
For ALL shipments, the purchaser assumes the risk of loss.
SHIPPING DETAILS
Shipping items through the mail is a risk that is assumed by the purchaser. The whole tail is not required for the majority of the items. Please review the hair requirements listed on each item for specific requirements.
Horsehair Items are shipped USPS Priority or First Class without additional insurance unless another carrier is requested by the customer. It is the responsibility of the purchaser to inform me if additional insurance is required.
Please note that we do not process or ship orders on weekends or holidays. Signature upon delivery is not required. Please contact dcdressage@yahoo.com if you would like to add a required signature to your delivery.
ORDER MODIFICATION
If you need to make a change to your order, (shipping address, product quantity, or product), please contact us as soon as possible at dcdressage@yahoo.com so that we can make adjustments. We will make every effort to accommodate your request, however, there may be some instances where we are unable to modify your order before it ships.
LOST OR STOLEN PACKAGES
If your tracking information shows that your package was delivered, but you have not received it, please contact me at dcdressage@yahoo.com
As a small artisan business, I am not able to take responsibility and replace or refund lost/missing packages that show successful delivery to the order address.
INCORRECT OR DAMAGED ORDERS
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email me as soon as possible at dcdressage@yahoo.com to let me know. Please include photos of the incorrect/damaged merchandise and packaging for our reference. For domestic orders containing incorrect/damaged items, I am typically able to partially refund or repair the order at my expense.
CANCELLATION POLICY
Cancellation policy is at the discretion of the artist and is subject to change
RETURN POLICY
All custom horsehair items are nonrefundable. Bracelets are made to the measurements and fit that you specify, please take care to measure correctly. Donovan Designs Memorials is not responsible for shipping to and from the studio if adjustments need to be made.
All custom hand engraved jewelry items are nonrefundable.